About us
Smarter move-out operations. Happier residents. Fewer headaches.
Roost helps operators automate the complex and often painful move-out process — refunds, balance recovery, and compliance — so you can save time, reduce risk, and deliver a better experience for everyone involved.
Who's behind Roost
We’re a small but mighty team of product builders and operators, supported by trusted advisors with deep experience in multifamily, fintech, and compliance. Together, we’re redefining how the move-out process works — for good.
Chanin Ballance
Co-founder, CEO
Serial founder and fintech operator with 20+ years leading product-driven, compliance-focused companies — including a decade in real estate technology. Focused on improving financial outcomes for renters and driving operational efficiency for property teams.
Advisors
Fadi Boumitri, Esq.
Advisor, Legal & Real Estate Compliance
Real estate investor and former attorney with deep expertise in jurisdictional compliance, security deposit law, and multifamily operations across 13 states.
Steve Boyack
Chief Operating Officer
Seasoned multifamily executive with deep expertise in scaling operations, driving NOI, and implementing technology across national portfolios.
Dave Chen
Founder & CEO, Equilibrium Capital
Impact investing leader with deep expertise in real estate, workforce housing, and sustainable infrastructure. Dave advises Roost on long-term strategy at the intersection of housing access, financial innovation, and ESG performance.
Donald Davidoff
Advisor, Strategy & Multifamily Operations
CEO of REBA and former SVP at Archstone, Donald advises Roost on go-to-market strategy, positioning, and the operational needs of multifamily portfolios
Matt Cox
Advisor, Sales & Go-to-Market Strategy
Multifamily veteran with 20+ years leading sales and go-to-market teams. Advises Roost on customer growth, positioning, and strategic market expansion.
Doug Hirsh
Owner, Palomar Properties
Hands-on owner-operator of multifamily properties, advising on practical applications of Roost’s solutions in day-to-day property workflows.
Jeff Janereth
Advisor, Property Operations
Veteran property management leader with over two decades of experience optimizing leasing, maintenance, and resident engagement strategies.
Jake Kumferman, Esq.
General Counsel, BlueField Capital
Legal and compliance advisor with expertise in real estate law, security deposit regulations, and institutional risk management.
Why we started Roost
Move-out has long been a pain point — for both residents and property teams. Operators face manual workflows, tight compliance deadlines, and frequent disputes. Residents are often left in the dark, waiting weeks to get their money back, right when they need it most.
We built Roost to fix that.
Roost automates the entire move-out process — accelerating refunds, simplifying compliance, and helping operators resolve charges with less friction. For residents, that means fewer surprises and faster access to their funds, supporting better financial wellness at a critical moment.
Because a smoother move-out is better for everyone — fewer disputes, happier residents, and stronger operational outcomes.
Our values
Being a decent human being comes first.
We treat residents and partners with empathy, fairness, and respect — especially when money’s on the line.
Smart product design moves mountains.
We build tools that simplify the complex — helping teams operate better and renters move forward faster.
Trust is earned through action.
We do what we say, deliver when it matters, and always follow through — especially when money is at stake.
People success leads to business success.
We empower our team to lead with clarity and care — building trust with residents, customers, and each other.
Hard work, grit and perseverance wins.
We’re a startup solving unglamorous, high-impact problems — and we show up every day with the focus, resilience, and hustle to build something that lasts.
Our impact
Roost transforms the move-out process into a better financial experience — for residents and operators alike.
Faster refunds
65%+ of residents choose digital payout, getting their money back in days, not weeks.
More recovered, less friction
35%+ post-move-out balance recovered through clear communication and resident-friendly payment plans.
100% compliance
with refund deadlines in regulated states.
80% less admin time
for operators managing deposits and accounting.
SOC 2 Type II compliant
Secure, auditable, and built for trust.
We help residents regain control of their finances — and help operators reduce risk, improve satisfaction, and close the loop faster.
Ready to simplify deposits & refunds?
Start with a no-risk pilot or talk to our team.
Products
Security Deposits Refund Automation Balance Recovery Help & Disputes Unclaimed Property
Solutions
Multifamily Student housing Single family
Resources
Ultimate guide to security deposit automation Refund revolution: A modern guide to electronic security deposits refunds & compliance Why cash security deposits are here to stay How centralizing and automating security deposit management can save you money Minimizing unclaimed property: strategies for uncashed refund checks Renter financial wellness
Company