Help & Disputes

Sometimes residents just have questions, need clarity, or spot a mistake. Roost acts as your front-line support—handling resident inquiries and providing timely responses. We partner with your team to define guidelines, with your approval required for any financial adjustments.

How security deposit dispute management works

Let Roost take the hassle out of security deposit disputes, making them easier to track, manage & resolve.

Protect your reputation at move-out

Roost makes the move-out experience smoother and more transparent—reducing confusion, delays, and disputes. When residents know what to expect and receive timely responses, they’re far less likely to leave frustrated or leave negative reviews.

PMS-ready, no extra steps needed

Roost handles approved corrections and payments automatically—syncing adjustments like payables and ledger entries into your system. Fewer delays, less manual work, and a smoother move-out process all around.

Frequently Asked Questions

What level of resident support does Roost provide?

Basic resident support is included—covering common questions, disputes, refund status, and replacement refunds—so your onsite team has less to manage.

Can Roost manage detailed questions and disputes directly with residents?

Yes. As an add-on service, Roost trains its staff on your property’s custom playbook so we can act as the first line of response for all disputes and detailed questions.

Does Roost provide an SLA for service response?

Yes. Roost offers an SLA for response and resolution times, ensuring residents receive timely, professional support.

Book a 15 min session.